Title Technical Support Manager – Digital Marketing, London – to £40,000 plus bonus
Job Information

This is an exciting chance for an inquisitive, adaptable and result driven individual with experience in technical client services role in the digital marketing technology industry.

Joining a dedicated team, part of an international media company, who are responsible for providing technical solutions and strategies to help clients achieve their digital marketing objectives. This includes integrating new clients across digital marketing platforms, managing the technical relationship with existing clients, driving automation initiatives, and providing technical sales support.

This is a unique role that combines aspects of a web technologist, business analyst and solutions architect.

You will leverage your technical capabilities, commercial acumen, and knowledge to design and deliver actionable strategies and solutions.

You will be responsible for…

  • Developing scripts, maintaining database tables, and processing data feeds to support new client initiatives
  • Integrating clients into the system: designing, developing, implementing, and testing technical solutions based on client and business requirements
  • On-going support & maintenance of existing clients
  • Ensuring the quality and efficiency of your output meets internal service levels
  • Conceptualising automation projects to be used company wide
  • Troubleshooting technical set-ups
  • Establishing and cultivating relationships with clients’ technical teams

Role requirements:

  • Client focused, technical support role ideally in a digital technology business
  • Excellent problem-solving and analytical skills
  • Strong organisational and time management skills
  • Possess strong communication skills, verbal and written
  • Possess good working knowledge of databases and SQL
  • Good coding skills (HTML and JavaScript)
  • Ideally have knowledge of scripting languages (PHP, shell, python) – this is a bonus

Interested? Please email your CV to: apply@shapemedia.co.uk and quote ref: EW-IE-0511

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